Refund policy

RETURN & REFUND POLICY

Effective date: 07/08/2026

Every Tiny Nature Club product is prepared on demand, helping us produce only what is actually ordered and reduce unnecessary waste. 🌿

Returns therefore work a little differently from traditional retail, but your legal consumer rights always remain protected.

↩️ 30-day returns

For standard, non-personalized products, Tiny Nature Club offers a 30-day return period from the date you receive your order.

Your statutory 14-day right of withdrawal under French and European consumer law remains fully protected within this period.

If items from the same order arrive separately, the return period starts when you receive the last item.

To request a return, email contact@tinynatureclub.com within 30 days of delivery and include your name and order number.

Please contact us before sending anything back so we can provide the correct return address.

For change-of-mind, wrong-size or wrong-colour returns, return shipping is paid by the customer.

👕 Return condition

You may inspect and try on your item as you reasonably would in a shop.

For a full refund, returned items should be:

unworn other than for trying on,
unwashed,
unstained,
undamaged,
unaltered, and
returned with original tags and packaging where available.

If an item has been handled more than necessary to inspect it, we may reduce the refund to reflect any loss in value where permitted by law.

For returns made after the statutory 14-day withdrawal period but within our voluntary 30-day period, we may require the item to meet the conditions above.

📏 Wrong size or colour?

Because our products are made on demand, we do not currently operate a traditional exchange service.

For an eligible item, simply return the original product and place a new order for your preferred size or colour.

Return shipping is paid by the customer.

🛠️ Damaged, defective or incorrect orders

If your item arrives damaged, defective, misprinted, incorrectly produced, materially different from what you ordered, or is the wrong item, contact us as soon as possible.

Please provide:

your order number,
a short description of the issue, and
clear photos where appropriate.

For print issues, please include a photo showing both the full garment and the affected area.

Once reviewed, we will arrange the appropriate solution, which may include a free replacement or refund.

You will not be charged return shipping for a verified defective, damaged or incorrectly supplied product. In some cases, no return may be required.

We recommend reporting these issues within 14 days of delivery to help us resolve them quickly. This does not reduce any longer statutory rights you may have.

🎨 Personalized products

Products genuinely made to your individual specifications may be excluded from the statutory right of withdrawal and our voluntary 30-day return policy where permitted by law.

This may include products featuring your name, personalized text, an image uploaded by you, or a design created specifically according to your instructions.

A standard Tiny Nature Club design is not considered personalized simply because it is printed on demand.

Your legal rights still apply if a personalized product is defective, damaged or incorrectly produced.

💸 Refunds

For a valid statutory withdrawal within 14 days, we will refund the amounts required by law, including the price paid for returned items and, where applicable, the cost of the least expensive standard delivery option offered for the original order.

Additional charges for a more expensive delivery method are not necessarily refundable.

Refunds may be withheld until we receive the returned goods or proof that they have been sent.

Refunds are normally issued using the original payment method.

For statutory withdrawals, refunds are processed without undue delay and no later than 14 days after we are informed of your decision to withdraw, subject to the conditions above.

For returns accepted under our voluntary 30-day policy after the statutory withdrawal period, we will refund the price paid for the eligible returned item. Original delivery charges may not be refundable unless required by law.

🏷️ Sale items & gift cards

Standard non-personalized sale items retain the same statutory consumer rights as full-price items and, unless otherwise stated, may also qualify for our voluntary 30-day return policy.

Gift cards and digital products may be subject to different cancellation rules depending on how they are supplied or used.