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Frequently Asked Questions

Find answers to common questions about our products and policies
We offer free standard shipping on all orders over €75. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service team to initiate a return. Check our return policy for more details.
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.
Currently we only ship to France. we are planning to ship to Germany, Belgium, Netherlands soon.
Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our size chart for the best fit.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection.
Care instructions are included on the label of each garment. Generally, we recommend washing in cold water, gentle cycle, and air drying to maintain quality and extend the life of your clothing.
No, we do not offer exchanges, you must return the item in original condition. And place a new order with a different size. Contact our customer service team to arrange for a return. Check our retrun policy for more details.
You can reach our customer service team via our contact form (see below). We typically respond within 24 hours during business days.